Your privacy matters to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
When you visit our site or place an order, we may collect:
- Personal information: Name, email, phone number, shipping and billing addresses
- Payment details: Processed securely through our payment partners
- Non-personal information: Browser type, device, IP address, and browsing behavior
- Voluntary information: Details you provide through customer service inquiries or surveys
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order updates and tracking information
- Respond to your questions and support requests
- Improve our products and services
- Send promotional offers (only with your consent)
- Prevent fraud and ensure security
3. How We Share Your Information
We never sell your personal information. We may share it with:
- Delivery partners — to fulfill your orders
- Payment processors — to handle transactions securely
- Legal authorities — when required by law
4. Cookies and Tracking
We use cookies to:
- Remember your preferences and cart items
- Analyze website traffic and usage patterns
- Provide personalized content
You can manage cookie settings through your browser.
5. Data Security
We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We keep your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Opt out of marketing communications
- Request deletion of your personal data
To exercise these rights, contact us on WhatsApp.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
For questions about this Privacy Policy:
- WhatsApp: Message us
- Location: Kathmandu, Nepal
Last updated: January 2025