We stand behind the quality of our products. If something isn’t right, here’s how we’ll make it right.
Eligibility for Refund
| Condition | Requirement |
|---|---|
| Time window | Within 7 days of delivery |
| Product condition | Unused, with original packaging and accessories |
| Proof required | Order confirmation or receipt |
How to Request a Refund
- Contact us on WhatsApp at +977-9860301608 with your order details
- Share photos or video of the product and explain the reason for return
- Our team reviews your request and provides return instructions
- Return the item — we’ll arrange pickup from your address
- Inspection — once received, we inspect within 24 hours
- Refund processed — within 1–4 business days
Refund Methods
| Method | Processing Time |
|---|---|
| eSewa / Khalti | Instant |
| Bank Transfer | 1–2 business days |
| Store Credit | Instant |
Note: Shipping fees are non-refundable unless the return is due to a product defect or our error.
Exchanges
Want a different product? Contact us to arrange an exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If your product arrives damaged or defective:
- Notify us within 7 days of receiving your order
- Provide photos showing the damage
- We’ll send a replacement or full refund, including shipping costs
Non-Refundable Items
The following are not eligible for refund or exchange:
- Products that have been used, washed, or damaged by you
- Items without original packaging
- Custom or personalized orders
- Change of mind
- International orders
- Bulk purchases (unless damaged due to our error)
Warranty
All products come with a 7-day warranty covering manufacturing defects from the date of delivery. This warranty does not cover:
- Damage from misuse or improper care
- Unauthorized modifications
- Normal wear and tear
Need help with a refund? Contact us on WhatsApp.