We’re here to help you throughout the week.
Support Hours
| Day | Status | Hours |
|---|---|---|
| Sunday | Open | 9 AM – 8 PM |
| Monday | Open | 9 AM – 8 PM |
| Tuesday | Open | 9 AM – 8 PM |
| Wednesday | Open | 9 AM – 8 PM |
| Thursday | Open | 9 AM – 8 PM |
| Friday | Open | 9 AM – 8 PM |
| Saturday | Closed | — |
What We Can Help With
- Product inquiries — Material details, sizing, customization options
- Order support — Status updates, tracking, issues
- Returns & refunds — Initiation and status
- Custom orders — Bulk inquiries, corporate gifts, special requests
Response Times
| Channel | Expected Response |
|---|---|
| Within 1 hour | |
| Messenger | Within 2 hours |
| Within 24 hours |
Holiday Schedule
We observe major Nepali festivals. During holidays:
- Orders placed before the holiday are dispatched beforehand
- Support may be limited
- Updates are posted on our social media pages
Need immediate assistance? Message us on WhatsApp.